After submitting your inquiry and agreeing to the pricing and terms, we require a partial payment to secure a reservation. We will provide you with your specific deposit amount when you are ready to book.
On the date of your event, the contact person must come out and meet the driver, provide any special instructions (if any), and give the driver the okay to start serving at your event.
The customer is responsible for having a reserved parking spot for the ice cream truck.
We are not responsible for people coming up to get ice cream who are not a part of your event. It is the customer's responsibility to have someone supervise the crowd. We recommend the tickets (you may provide each person with a ticket/coupon/token to provide to the driver in order to receive an ice cream) to avoid any complications.
People/employees/guests are known to come back to the ice cream truck for a second or even a third serving. Most hosts do not mind that their people grab more than one ice cream, but for those who do, you are able to provide each person with a ticket if you are on a budget and want to limit each person to one ice cream. As the driver will not be able to remember each person's face and the amount of ice cream they had. We will not be responsible for unsupervised people that get more than one serving.
Please note that availability may change at any given moment. Just because we had availability when a quote was given, does not mean that it is guaranteed. The only way to guarantee your reservation is by placing a deposit. Please book as soon as you know you are ready, to guarantee that you get the day and time you want.
Gratuities/tips for a job well done are appreciated by our drivers.
Cancellation Policy: The partial payment to secure a reservation is non-refundable if an event is cancelled due to no fault of Chicago Ice Cream Truck. Please make sure you are committed to booking. We are very busy and get many inquiries and have to turn down people that are inquiring about your specific date and time once you book.
Date and Time Change Policy: Choose your serve time wisely. Our trucks are very busy and we cannot make changes because we book events back to back and there will be conflict.
Rain/Weather Policy: We have no control over the weather, Our truck(s) will come out to your event whether it's rain/shine/hot/cold. If you cancel due to the weather or ANY other reason, your deposit is non-refundable and non-transferable for any future date.
If you have any questions, feel free to contact us at (773) 932-2110.
We are able to provide a General Liability Certificate of Insurance (COI). Cost of COI is $50.