Do you require a payment in order to make a reservation/booking?
Yes, we would require a partial payment to secure/confirm a reservation. actual amount will be provided.
I received the quote and I accept the terms, how do I move forward and reserve the ice cream truck?
If you agree to the quote/cost, then please reply to your quote and indicate that you would like to move forward. instructions will then be emailed to you indicating what information is needed from you.
When is the payment due?
partial payment is required to secure/confirm a reservation, then the remaining Payment is due on the day of the event (at the very end of the event, before the driver departs).
Am I able to rent/lease the ice cream truck to drive on my own?
Unfortunately, we do not rent out our ice cream trucks as it is a big responsibility.
Do you accept credit cards?
Yes, we accept all major credit cards (including American Express).
Can we put our signs on the truck?
No doubt about that! You are able to apply your promotional/marketing material on the truck, as long as it doesn't cause any damage.
Are you hiring drivers to drive your ice cream truck?
We appreciate your inquiry, but we are currently not hiring.
How far do you guys travel with the ice cream truck for an event?
We travel up to a 40 miles, but may change it to traveling only 25 miles when we get really busy. You can use O'Hare Airport as our location, only for the purpose of calculating mileage, as we are not located at the airport).
Do you guys drive around the ice cream truck selling ice cream on the streets?
Unfortunately not, we are an event/catering company and are usually very busy catering to our bookings/customers.
Is Chicago Ice Cream Truck able to provide a general liability certificate of insurance upon request to park districts, forest preserves, venues, etc.?
Of course! We are fully insured and would be more than happy to accommodate. There is a $50 fee.
Do your trucks play ice cream truck music?
Yes, it wouldn't be an ice cream truck without the traditional ice cream truck music. We are also able to control the volume of the music to your liking.
PLEASE NOTE THAT AVAILABILITY MAY CHANGE AT ANY GIVEN MOMENT. JUST BECAUSE WE HAD AVAILABILITY WHEN A QUOTE WAS GIVEN, DOES NOT MEAN THAT IT IS GUARANTEED. THE ONLY WAY TO GUARANTEE YOUR RESERVATION IS BY PLACING A DEPOSIT. PLEASE BOOK AS SOON AS YOU KNOW YOU ARE READY, TO ENSURE THAT YOU GET THE DAY AND TIME YOU WANT.
WE HAVE 2-3 STAFF MEMBERS ON THE SOFT SERVE TRUCK TO SPEED UP SERVICE OF MAKING YOUR FAVORITE DESSERT ITEMS, WHICH WILL BE REFLECTED IN THE SERVICE FEE.
A SOFT SERVE ICE CREAM TRUCK GENERALLY COSTS MORE TO OPERATE AS A GENERATOR IS NEEDED, ALONG WITH OTHER EQUIPMENT AS WELL.
WE HAVE A BRAND NEW, STATE OF THE ART/HIGH TECH ELECTROFREEZE SOFT SERVE MACHINE, A 12,000 WATT SUPER QUIET CUMMINS ONAN COMMERCIAL GENERATOR, AND ALL BRAND NEW EQUIPMENT ON THE TRUCK. OF COURSE THE TRUCK ITSELF IS ALSO NEW. WE WANT TO ENSURE THAT WE HAVE NO SERVICE INTERRUPTIONS AND WENT ALL OUT TO DESIGN THE BEST SOFT SERVE TRUCK POSSIBLE.
The customer is responsible for having a reserved parking spot for the ice cream truck.
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